Refund policy

At Barkat Desi Ghee, we provide premium, 100% natural food products. Due to the consumable nature of our products and strict health and hygiene standards, we enforce a strict return and refund policy.

1. No Returns on Opened Products:
Under no circumstances do we accept returns, exchanges, or issue refunds for jars that have been opened, unsealed, or used. Once the safety seal is broken, the sale is considered 100% final.

2. Eligibility for Returns (Unopened Jars Only):
If you change your mind, you may return the product within 7 days of delivery, provided that:

   -  The jar is completely unopened and the safety seal is fully intact.

   -  The product is in its original packaging.

   -  You have the original receipt or proof of purchase.

Note: The customer is responsible for arranging and paying for the return shipping to our warehouse. The original shipping charges are non-refundable.

3. Damaged or Incorrect Items:
We take utmost care in packaging our glass jars. However, if your order arrives damaged, leaking, or you receive the wrong item, you must notify us within 24 hours of delivery.

    Mandatory Requirement: You must provide a clear unboxing video and photographs of the damaged product and the flyer/packaging. Without an unboxing video, damage claims will not be entertained.

    Once verified, we will dispatch a replacement jar at our expense.

4. Refund Process:
Once your eligible return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed via Bank Transfer or EasyPaisa/JazzCash within 5-7 business days.